One of my friend who works in Bhutan has asked me several times to send him a brand new cellphone from Bangkok. I did it a month ago. He was happy that I bought him the right brand that he described.
But sadly, it has started to give a problem not withstanding even a month. I have instructed to send it back so that I can reach to the same shop. We still had one year warranty period whereby we can exercise our right to ask for either a replacement or reparation.
I took the same phone to the same shop located in MBK, a giant electronic shopping mall in the heart of Bangkok city. I handed over the phone and described the problems to the owner. He hastily said that I can return to the shop after 20 minutes during which he can inspect and detect the problem.
As prescribed, I exactly turned up to his shop after 20 minutes. He asked me to come after another 30 minutes. I said OK, in a hope that he might repair the cellphone or at least tell me why it showed a ‘RAMPDUMP’ sign and got switched off.
So after 30 minutes, I reported to his shop where he told me that the phone will now work well. The problems have been solved and it would not appear again. Should there be any problem, I was instructed to return and he would be glad to help me any time again.
I was contented. I called my friend that I will keep his cellphone here for a few weeks to see whether it gives the same problem. But the situation of the cellphone has never improved. The problem resulted that same evening.
I could not leave for the city to admit the problem because I had regular classes for almost a week. But today, I made a point to address it.
This time the man seemed to have felt irritated after seeing my face again. I could smell from the tone of his voice.
He told me that he need almost 10 days to send it to the Samsung store and see if they can replace with a new one. I agreed with his alternative in solving the problem.
|The repeated sign shown in my friend's cellphone|